FAQ's
Please take time to read these FAQs below before contacting us, as 90% of your questions will be answered here. If they aren't, feel free to email us: support@alority.com
Q. When will my order arrive?
A. Most orders are processed within 1-3 working days of ordering. An email confirmation with your tracking number will be sent to the email address once the order has been dispatched. Orders are sent from our nearest warehouse based on your location. These are estimated times based on current shipping times:
USA, Canada: 7-15 business days
UK, Europe: 7-15 business days
Australia, New Zealand: 7-15 business days
Times may vary due to busy shipping periods or national holidays.
Q. Has my order been dispatched yet?
A. Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been sent. Please check your SPAM/Junk folder just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us at support@alority.com, and we can give you real-time information on whether your order has been dispatched or not.
Q. My item arrived broken or damaged, what can I do?
A. First, we apologize if this has happened. To help us fix it, please take photos and send them to us at support@alority.com. Once received, our team will take care of it. We must be notified within 48 hours of package arrival. Please note that we are not responsible for any packaging damages, as it is the courier's job to handle with care. This is beyond our control.
Q. I ordered 2 or more items, why did I only receive one?
A. When you order multiple items at a time, they might be shipped separately as products are shipped from different warehouses that we own. You may receive one item before the other, so don’t panic if you don’t receive everything at once. They will get to you!
Q. I need to cancel or change my order, how do I do this?
A. We always try our best to cancel your order. However, if your order has already been shipped or processed, we cannot cancel it. If you would like to change your order (e.g., style, size, or shipping address), please contact us ASAP. We will try our best to accommodate any changes as long as the order hasn't already been shipped. If your order has been shipped, we will not be able to make changes, but we always welcome a return if you'd like to.
Q. Can I get a refund or return?
A. We have a 30-day money-back guarantee. If 30 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange. To qualify for a refund, items must be in the condition you received them, with the box, packaging, and all accessories included.
Q. Which countries do you ship to?
A. We ship to the United States, Canada, United Kingdom, Australia, and New Zealand.
Q. Do you have a guarantee?
A. Yes, of course! All orders come with a 30-day money-back guarantee. Simply email us at support@alority.com, and we'll be happy to assist you with your return.